Business hours: 10 AM ~ 7 PM (Japan time)
Holidays: Saturdays, Sundays, Japanese National Holidays (Japan time)
We deeply apologize but it may take some time to receive a reply.
・ If the request of cancellation is made before the date of confirmation of preorder as specified on the product page on "On Preorder Payment Finish Day
In that case, no refund fee will be charged and a full refund will be provided
・ If the request of cancellation is made after the date of confirmation of preorder or if the product confirmed "As soon as payment is received
The refund will be made after deducting 4.5% of the payment amount
・ If the request of cancellation is made after the item arrives at our shipping facilities.
The refund will be made after deducting 10% of the payment amount
Please send a cancellation request message, only if you agree to the above contents.
After receiving your cancellation request message, your refund will be processed without any other requirements.
We will contact you by message after the procedure is completed.
* Please note that once the request of cancellation is sent, it will not be possible to prevent the cancellation.
Please process my cancellation request