For cancellations made within 89 days after purchasing the product, or for products labeled "As soon as payment is received," a refund will be issued after deducting 4.5% from the paid amount.
If a cancellation is made more than 90 days after placing the order, or in the month the product is scheduled for release, a refund will be issued after deducting 10% from the paid amount.
For cancellations after the product has arrived at our company, a refund will be issued after deducting 12% from the paid amount.
If a cancellation is made more than 90 days after the product has arrived at our warehouse, a refund will be issued after deducting 20% from the paid amount. (If the cancellation is due to our company’s error, it will be treated as a company-initiated cancellation.)
For cancellations due to manufacturer reasons, a full refund will be provided.
For cancellations due to our company’s reasons, a full refund will be provided.
Thank you very much for always using our website.
We sincerely apologize for the delay in processing emails and messages received during the year-end and New Year holiday period.
Additionally, we are working to expedite the processing of shipments and notifications of shipping costs for orders placed during this time. However, delays in these areas have also occurred.
We deeply regret any inconvenience caused to customers who are waiting for their shipments or replies to messages. Please rest assured that we are doing our best to handle everything as quickly as possible, and we kindly ask for your patience in the meantime.
Thank you for your understanding.
小立 良太
Otachi Ryota
General Manager
いつも私たちのサイトをご利用をしていただき誠にありがとうございます。
現在年末年始の休業期間中にいただいたメールやメッセージの処理までにお時間をいただいてしまっております。
またご注文をしていただいた荷物の発送処理や送料の連絡なども急いで行っておりますが、こちらも同様に遅延が生じてしまっております。
商品の発送やメッセージへの返信をお待ちいただいている方には大変恐縮ではございますが、なるべく早く処理を行うように努めておりますので、いましばらくお待ちいただけますと幸いです。
よろしくお願いいたします。
小立良太